Frequently Asked Questions

Security camera systems offer complete protection for homes and businesses by providing continuous monitoring, deterring criminal activity, and enabling you to view your property from your smartphone or computer.

We install a variety of surveillance systems, such as wireless security cameras, wired PoE cameras, indoor surveillance cameras, outdoor surveillance cameras, PTZ cameras, 4K security cameras, doorbell cameras, and commercial surveillance systems.

They both have benefits in many ways. Wireless security cameras are easy to install and can be monitored remotely from anywhere. While Wired PoE cameras are more stable connection and are better for large coverage areas.

Yes. Most camera systems allow remote mobile, tablet, and computer access for you to view live footage, get motion alerts, access recorded video, and monitor multiple cameras remotely.

Yes, most security cameras are designed with infrared night vision along with low light capabilities.

For homes, 2 – 6 cameras are ideal, while for businesses that need larger coverage areas, more cameras are required to monitor each area.

It depends on the type of system that you have set up. Several camera systems offer continuous (24/7) recording, motion-trigger recording, and scheduled (date/time) recording.

Depending on your storage needs, we have several options available like DVR & NVR recording systems, cloud storage, and SD card recording.

The duration of how long footage is retained depends on the size of the hard drive, the number of cameras installed, recording settings, and video quality. Most of our systems retain footage for several days to several weeks.

Our 2026 system is warranted to be free of errors for one year after the installation has been completed, and it also has a specific feature called Smart Health Monitoring, which sends an instant push notification to your smartphone whenever a camera has stopped recording or when a hard drive has an operational error.

Yes, visible video surveillance systems are intended to dissuade theft, trespassing, vandalism, and provide recorded evidence if criminal acts occur.

An Internet connection is required for remote viewing of your camera, cloud storage, and mobile notifications. Most camera systems can still record locally without an Internet connection.

The amount of time that it takes to install your system depends on how many cameras will be installed, the size of the property, and the type of system. Most of the time, we can complete the installation of your security camera system in one day.

We mount a camera on an IP66-rated junction box, which protects from dust and water, as well as making sure there is a drip loop to stop water from running down the cable and corroding connection ports, which is responsible for system failure due to humid or rain-prone conditions climate.

When you purchase a professional system, you typically will get Local Storage, which means once you have completed your initial purchase, you will own your video and app access with no monthly commitments. Optionally, Cloud Backup can be purchased separately.

Yes. When we recommend a Digital Video Recorder (NVR), we suggest purchasing an NVR with additional ports to add additional cameras in the future without having to change out your main NVR.

Yes. Most camera systems are designed with motion-sensing technology that can initiate recording and send an immediate notification of recorded motion.

Yes, a lot of systems can record at the same time as they are recording locally. However, an internet connection is usually required for remote viewing, cloud recording, and mobile alerts.

Yes, weather-resistant outdoor cameras are made to withstand the following conditions: rain, dust, heat, and cold weather

Yes. Outdoor cameras have been specifically made to withstand incursions and damage from the elements listed above. We install very sturdy, rugged cameras designed for the outdoors.

We take a full-service approach with our security camera installations. Our services include residential security cameras, commercial security camera installations, wireless security camera installations, wired PoE (power over Ethernet) security camera installations, and PTZ (Pan Tilt Zoom) security camera installations, doorbell security camera installation, DVR (Digital Video Recorder) / NVR (Network Video Recorder) installation, and security camera maintenance.

Yes. We develop custom designed for each customer’s particular surveillance needs. We provide installations for residential and commercial purposes like homes/apartments, office buildings, retail, warehouses, restaurants, parking lots, industrial buildings, and commercial buildings.

Yes, we supply a complete line of wireless security camera systems featuring fast installation, remote mobile security camera monitoring and flexibility to change the location of your security cameras.

Yes, our specialty is in installing wired PoE camera systems, offering strong, dependable network connections, continuous recording, and excellent video quality throughout video transmission, along with reliable commercial-quality performance

Absolutely, our company installs outdoor surveillance cameras that are designed for exterior use, including driveways, garages, parking lots, building perimeters, and entrances/exits. Many of these outdoor security camera system models meet night-vision specifications and are rated for outdoor weather conditions.

Yes, all Security Camera systems include mobile access for live viewing, playback, motion, alerts, and viewing on multiple devices (smartphones, tablets, computers).

We do indeed. Our Security Systems feature infrared night vision, low light monitoring, color night vision.

Yes, we offer 4 K Surveillance Systems that have several benefits like ultra clear video, more detail when zooming, better visibility when identifying, and longer extents of surveillance area.

Yes. PTZ Cameras come with several features, such as 360-degree coverage, zoom capability, remote access, and smart motion tracking. Best suited for warehouse, parking lot and commercial area surveillance.

Yes, most systems can record continuously 24/7 with continuous recording and Scheduled Recording. The way that these modes are recorded can be scheduled to suit your needs.

Yes, our site surveys (in-person or virtual) are done free of charge with no obligation to purchase once we determine your property’s needs.

Due to fluctuating costs of high-quality copper and semiconductors in 2026, our quotation is typically valid for fourteen (14) days.

Our security camera installation price is based on projects. That depends on the labor, cabling, and hardware that you have chosen. You can save up to 15–20%, when everything was purchased at an à la carte price.

We can provide you with a ballpark estimate, but we will require a site visit to determine how much cable runs will be needed, the number of drill holes required, and the appropriate heights to mount each camera in order to obtain an exact quote.

DIY kits are made of plastic and are meant to be used for only one year. A professional quote will include a metal enclosure, 24/7 security-rated hard drive, and a Cat 6 hardwire, thus having a much higher return on investment on the equipment and longevity.

Yes! Mobile app access for your local NVR system is included in the one time license fee.

Yes, our standard installations (up to 12 ft) of a ceiling are included with our standard pricing. However, if you create an installation that requires specialized ladders, scaffolding, or bucket trucks for use in your project, you may be charged a small “Heights Surcharge.

Yes, cabling will be included at no additional charge for up to a predetermined distance (for example, 90 feet) per camera using a Cat6 cable. For cable runs that are longer than the predetermined distance due to the type of building, you would be charged per meter of cable run once you reach the predetermined distance.

The Payment Terms for most projects beginning in 2026 is as follows: 50% deposit for hardware purchase, 40% at commencement of installation, 10% after the successful completion of your system, and after training on the use of your system.

Yes, we have partnered with major banks and fintech to offer 3, 6 and 12 Month No-Cost EMI plans for both residential and small business installations.

You can begin with an initial consultation, and a site survey will be conducted by us. An evaluation of your property’s entry points, lighting, Wi-Fi, and/or Network Strength will be completed so that we can design a customized installation layout plan for you.

Typically, we can accommodate your request to provide a 3D Digital System Design Proposal and Quote within 48 hours of your Site Visit.

If you decide to provide the necessary hardware yourself, we recommend getting us a complete solution. Because we will supply the hardware, which guarantees the equipment will work with one another and will have already been updated with its latest firmware before arriving at your location. Also, all of your equipment will be under a single, unified warranty, which will cover all of the components.

After you confirm the quote, you will complete your installation by putting down a 50% deposit. This deposit guarantees you a scheduled day for your installation and starts the hype process for getting your specific pieces of hardware – NVR, cameras, and specialized cabling.

Our office is estimating a 3 – 5 business day lead time for all installation orders in 2026. Installation orders requiring multiple thermal or PTZ cameras (large commercial installation) may have a 7 – 10 day delay due to possible difficulty of procurement.

For small homes (2 – 4 cameras), the installation process takes approximately 4 – 6 hours. For larger homes (5 – 8 cameras) the installation will take approximately 1 day (8 – 10 hours). For installation in a business (8 + cameras) requires 2 or more days, depending to the complexity of the cabling and the type of ceilings.

You will briefly lose power and your internet service while we need to reboot the router to configure the Static IP for the cameras, and if necessary we may have to briefly cut power to a circuit to provide power to new electrical outlets for the NVR hub.

We reserve the last 60 minutes of the installation date to go over the mobile app, show you how to retrieve video, and set up alert zones for AI in your smartphone before we leave.

Assuming we have additional inventory on the truck that day, we normally can add another camera while we are at your home. However, because of how we plan our cable runs before arriving at your home, if you choose to add a camera during your installation, it may cause delays in completing your project (with changes to your invoice).

The project is only considered complete after the final walkthrough of the system. A final walkthrough means that you have verified that all of the camera views/focus meet your satisfaction, and you have been provided with a copy of the system configuration sheet along with a login set of credentials.

We utilize a simulated real-life situation to perform a camera installation test. We will put the system through various situations to ensure there will be no longer be any problems with the system. For example, we would walk through an area where there was no light to ensure the infrared camera detected us and we would also run through a zone to determine if motion alerts were working.

Yes, all CCTV sold in Houston, beginning on April 1, 2026, must be certified with local regulations. We are plain and simple going to install “Essential Requirement” (ER) compliant hardware that includes firmware that is secure and encrypted to prevent hacking.

We use Dark-Box testing or add shrouds to some cameras to put them into “Night Mode” for the purpose of calibrating the IR intensity so that there are no reflections from walls or glass that would blind the cameras when they switched into Night mode.

We use Solid Copper Cat6 (not CCA) cabling for all our cable runs and test each cable for continuity and speed. All outdoor terminations are installed in IP66-rated weatherproof enclosure boxes to protect against corrosion (which is the leading cause of “video loss” errors).

We have a Zero-Default Policy as part of our quality assurance (QA) process, meaning that we will never leave a system, at the end of the installation process, with a factory default password such as “admin/12345”. We will assist you with setting up a secure, encrypted master password as well as setting up Two-Factor Authentication on your mobile app.

I don’t like the camera angle after a couple of days. What are my rights to adjustment of angles?

We offer a 14-day camera angle adjustment policy. This means if after 14 days you have determined a need to tilt/pan your cameras slightly for better coverage over a specific area of interest, we will come back out (at no additional charge) and adjust the camera once.

Yes, we can modify your zones for “Smart Alert.” If you find that you have too many false alarms (i.e. from a tree that is slightly blowing), we can remotely log into your system (with your consent) or come out to make changes to the AI detection zones to ensure that you only receive notifications for people or vehicles.

The duration of stored video footage is dependent on motion levels. If your goal of 30 days of storage is not being met, we will provide you with a Revision of the bitrate settings. This will allow us to help adjust the H.265 compression or frame rate in order to meet the goal of extended storage without compromising the quality of the recorded evidence.

Yes, as part of our Annual Maintenance Contract (AMC), we perform remote quarterly firmware audits to review and install applicable security patches for your cameras, as they relate to the threat of cyber attacks in 2026.

The Full Replacement Revision Procedure is included if you have an issue with your sensor or dead pixels in the first twelve (12) months. You will not incur any costs for the uninstallation of the defective device, the installation of the new unit, or the reconfiguration of any settings during this full replacement process.

Under the provisions of the US Regulations, it is unlawful for you to record audio using your security cameras. As a general principle, you may not record audio if, without your explicit and informed consent, that recording will be done in a manner that could reveal any private conversations involving third parties and violate their Right to Privacy (Article 21). As such, you must receive express and informed consent from anyone being recorded when recording audio in a workplace or in connection with the recorded activity.

(3) The “Reasonable Expectation of Privacy” standard is designed to protect individuals’ rights to privacy. In your case, it is permissible to operate your security cameras, to the extent that your cameras do not point towards a third-party’s property. Your security cameras can be pointed in the direction of your front gate and drive, but pointing your cameras directly towards the window or balcony of your neighbor, or their backyard, may result in you being charged with the Criminal Act of Voyeurism, contrary to the Bharatiya Nyaya Sanhita (BNS) 2023.

As of 1st April 2026, all new CCTV Cameras that are sold and/or installed must have Documentation of ER-Compliance issued and/or be US regulation certified. The purpose of the requirement for Documentation of ER-Compliance is to ensure that the physical hardware associated with those products must comply with strict cybersecurity requirements as established by the Government of the United States.

Yes, to meet the requirements of the informed consent provision under the Houston Act, the conspicuous will need to be placed. In the case of companies, this is mandatory, whereas in the case of homeowners, it is a means of providing protection against “covert surveillance” claims and/or for civil liability.

According to the Copyright Act of the USA, the individual who “produces the recording” (the owner of the camera) is generally the copyright owner. However, if law enforcement requests the video or if the video shows a crime, your “exclusive right” to distribute the video will be subject to statutes.

Be cautious; Though you own the footage, the DPDP Act protects the “Digital Personal Data” of individuals. Thus, you may be sued for defamation or violation of privacy if a person is not convicted. Deliver any video evidence directly to the Police rather than post it publicly.

Your system utilizes ER-compliant equipment, encrypted protocols such as TLS/HTTPS and user-defined, non-default passwords. To enhance protection against unauthorized access from a remote device, we recommend turning off “UPnP” on your router and enabling Two Factor Authentication (2FA) on your mobile app.

Under the US Regulations, they allow police to request access to footage for the investigation process. Most of the time, they may request a copy of the video; however, if the device is deemed as necessary evidence for a criminal offence, they have the right to seize the device.

Residential customers are not required to keep video for any period of time as there’s no legal minimum. However, according to local police department guidelines most Commercial Locations (hospitals, banks, and malls) are required to retain footage for a minimum period ranging from 30-90 days.

It is now against the law to sell/install non-US/QC-certified video cameras. Businesses that install unapproved devices on future projects could incur penalties, and Local authorities may remove the unapproved equipment per the provisions of the US regulations.